Term of conditions
Please review our Terms and Conditions carefully for details on orders, deliveries, returns, and app usage.
26-08-2024
1. Introduction
Welcome to BIG WIN Lifestyle! These Terms & Conditions (the “Terms”) govern your use of our website, products, and services, including both physical goods and app-based products. Please read these Terms carefully before making a purchase or using our services. By accessing or using our website and services, you agree to be bound by these Terms and acknowledge that you understand and accept them. If you do not agree with these Terms, please do not use our website or services.
We may update these Terms from time to time. Any changes will be posted on our website, and it is your responsibility to review these Terms regularly. Your continued use of our services after any changes signifies your acceptance of the new Terms
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2. Information About Us
Company Name: BIG WIN Lifestyle
Contact Email: support@big-win-official.com
Website: www.big-win-official.com
3. Our Contract with You
Acceptance of Your Order: A contract between you and BIG WIN Lifestyle Ltd is established when we send you an email confirming the acceptance of your order. This email serves as confirmation of our acceptance of your order and the formation of a legally binding agreement between us.
Inability to Accept Your Order: If we are unable to accept your order, we will inform you as soon as possible. Reasons for not accepting your order may include but are not limited to stock unavailability, limitations on our resources, errors in pricing or product descriptions, or our inability to meet a specified delivery deadline. In such cases, no charge will be made to your account.
Order Number: Upon acceptance of your order, we will provide you with an order number. This number is essential for tracking and managing your order. Please reference this number in any communication related to your order.
4. Our Products
Product Images and Descriptions: The images of our products on our website are for illustrative purposes only. While we make every effort to display the colors and features of our products accurately, we cannot guarantee that your device’s display will exactly match the actual color of the products. There may be slight variations between the product you receive and the images displayed.
Packaging Variations: The packaging of the product may differ from the images shown on our website. This does not affect the quality or functionality of the product.
Product Specifications: We reserve the right to make minor modifications to our products to reflect changes in relevant laws and regulations or to improve the product. Such changes will not adversely affect the product’s use or functionality.
5. Changes to Products and Services
Minor Changes to Products: We may make minor adjustments to our products, including changes to reflect legal requirements or to implement technical improvements. These changes are intended to enhance the product’s quality and usability.
App Updates: We may update our app product periodically to include new features, improvements, or bug fixes. You may be required to install these updates to continue using the app effectively. Failure to update the app may affect its performance.
6. Consumption of Products
Health Consultation: Before using any new product, including our dietary supplements and fitness products, consult with a healthcare professional. By purchasing and using our products, you acknowledge that you have reviewed all ingredient and allergen information and assume full responsibility for any health outcomes resulting from their use.
Pregnancy and Breastfeeding: If you are pregnant or breastfeeding, consult with your healthcare provider before using any of our products. You acknowledge that you use our products at your own risk and assume responsibility for any health effects.
Results and Health Impacts: We do not guarantee specific results from the use of our products. The effectiveness and impact of our products can vary based on individual health conditions, genetics, and lifestyle factors. You acknowledge that results may differ from person to person.
7. Delivery
Delivery Costs: Delivery costs will be clearly indicated during the checkout process. For international orders, you are responsible for any additional taxes, duties, or fees imposed by customs authorities. Please check Easyship’s Duties and Taxes Calculator for more information.
Delivery Timelines:
- Physical Goods: We will make every effort to deliver physical goods as soon as possible, typically within 30 days from the date of order acceptance. Delivery times may vary based on your location and other factors.
- App Products: App products will be available for immediate use upon successful subscription and payment acceptance.
Delivery Issues: If no one is available to accept delivery and the package cannot be posted through your letterbox, the courier will leave a notice with instructions on how to reschedule delivery or collect the package from a local depot. If you fail to collect the package or reschedule delivery, we may incur additional charges and may terminate the contract if delivery cannot be completed.
Risk and Ownership: The risk of loss or damage to physical products passes to you upon delivery. Ownership of the goods transfers to you once full payment has been received.
8. App Payments
Payment Handling: Payments for app subscriptions are processed through the Apple App Store, Google Play Store, or via Stripe for web-based subscriptions. VAT and currency conversion fees may apply based on your location and the payment method used.
Subscription Management: App subscriptions will automatically renew unless you cancel them. You can manage your subscription and auto-renewal settings through the app store or your Stripe account.
Non-Refundable Payments: Payments for app subscriptions are non-refundable, even if you decide to terminate the subscription before the end of the billing cycle.
9. Refunds, Returns, and Replacements
Faulty or Misdescribed Products: If you receive a product that is faulty, not fit for purpose, or not as described, you are entitled to a full refund or replacement. We will cover reasonable return postage costs in these cases.
Change of Mind: You have 14 days from the day you receive the goods to change your mind and return the product for a refund. You will be responsible for the cost of return shipping unless the product is faulty.
Exceptions to Refunds: Refunds will not be provided for:
- App Products once downloaded and used.
- Sealed Products for health or hygiene reasons if unsealed after delivery.
- Goods valued under £42.
Refund Process: Refunds will be processed using the original payment method. We may deduct amounts for reduced value of goods or higher delivery costs if applicable.
Faulty Goods Returns: Contact us within 30 days of receiving faulty goods. We will cover the reasonable costs of return postage. Refunds or replacements will be processed within 14 days of receiving the returned goods.
10. Contact for Refunds and Returns
Email: support@big-win-official.com
Online: Use our Customer Support Centre on our website for assistance with refunds and returns.
11. Price and Payment
Pricing Information: The price of products is as indicated on our website at the time of order. We reserve the right to change prices at any time, but any changes will not affect orders already accepted.
Payment Methods: We accept various payment methods, including credit/debit cards and digital wallets. All transactions are processed securely.
12. Use of Personal Information
Privacy Policy: We handle your personal information in accordance with our Privacy Policy. This policy explains how we collect, use, and protect your data. By using our services, you consent to our use of your personal information as described in the Privacy Policy.
13. Disclaimer
Health Advice: Always seek professional health advice before starting any new diet, exercise program, or health product. BIG WIN Lifestyle Ltd makes no warranties regarding the accuracy or completeness of the information provided. You are responsible for verifying the information’s suitability for your personal circumstances.
Results: We cannot guarantee specific results from using our products. The effectiveness and impact of our products depend on various factors, including individual health conditions, genetics, and lifestyle.
14. Transfer of Agreement
Rights Transfer: We may transfer our rights and obligations under these Terms to another organization. You may only transfer your rights or obligations under these Terms to another person with our written consent.
No Third-Party Rights: This contract is between you and us. No third party has the right to enforce any terms of this contract.
Enforcement Delays: A delay in enforcing any term does not waive our right to enforce it later. We retain the right to enforce the contract at any time.
15. Governing Law and Jurisdiction
Governing Law: These Terms are governed by Dutch law.
Jurisdiction: Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the English courts. This means that if any legal proceedings are necessary, they will be conducted in the Dutch -courts.
16. Limitation of Liability
Limitations: To the fullest extent permitted by law, BIG WIN Lifestyle Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our products or services. Our liability shall be limited to the maximum extent permitted by law and shall not exceed the amount paid for the products or services that gave rise to the claim.
Exclusions: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence. Fraud or any other liability cannot be excluded or limited by law.
17. Force Majeure
Events Beyond Control: We will not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, strikes, or government regulations.
Notification: In the event of a force majeure situation, we will notify you as soon as possible and will make reasonable efforts to mitigate the impact on your order or service.
18. Severability
Invalid Provisions: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be modified or replaced to the extent necessary to make it enforceable.
19. Entire Agreement
Complete Understanding: These Terms constitute the entire agreement between you and BIG WIN Lifestyle Ltd regarding your use of our products and services and supersede any prior agreements or understandings, whether written or oral, relating to the subject matter of these Terms.
20. Contact Information
Customer Support: If you have any questions about these Terms or need assistance with your order, please contact us:
Email: support@admin
Online Support: Visit our Customer Support Centre on our website
We are committed to providing high-quality products and services and to resolving any issues you may have in a fair and timely manner.
Effective Date: These Terms are effective as of 26-08-2024.