At BIG WIN, we strive to ensure your complete satisfaction with every purchase. However, if you’re not entirely happy with your order, we’re here to help.
Return Policy:
Eligibility: We accept returns of unopened and unused products within 30 days of the delivery date. To be eligible for a return, the product must be in its original packaging and in the same condition as you received it.
Non-Returnable Items: For health and safety reasons, we cannot accept returns of any products that have been opened, used, or tampered with. This policy ensures the safety and quality of our products for all customers.
How to Initiate a Return:
Contact Us: Please reach out to our customer service team at [your contact email] or through the contact form on our website. Provide your order number and details of the product you wish to return.
Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return your item.
Shipping: You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged product). We recommend using a trackable shipping method to ensure your return reaches us safely.ceipt or proof of purchase.
Refund Policy:
- Refund Process: Once we receive your returned item and inspect it to confirm it is unopened and unused, we will process your refund. Refunds will be issued to your original payment method within 7-10 business days.
- Partial Refunds: If your returned item is found to be in a condition that does not fully meet our return criteria, we may issue a partial refund at our discretion.
- Non-Refundable Items: As noted, products that have been opened or used are non-refundable. This policy helps us maintain the highest standards of quality and safety for our customers.
Exchanges
If you wish to exchange an unopened item for a different product, please follow the return process outlined above and place a new order for the desired item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Only regular priced items may be refunded. Sale items cannot be refunded.
Questions?
If you have any questions about our return and refund policy, please don’t hesitate to contact our customer service team at [your contact email]. We’re here to assist you and ensure a smooth and satisfactory experience.
Time as policy – 24-08-2024